Reference

Terms That Cover How Your 399beat Account Works

These terms set out what you agree to when you open an account with 399beat and use any part of the platform — wallet deposits via bKash, Nagad or Rocket, game access, or any other service.

Account eligibility applies by regionbKash, Nagad, Rocket wallet use coveredRead before your first depositContact support for any clause queryTerms updated when policy changes
399beat Terms That Cover How Your 399beat Account Works
HOW WE HOLD YOUR DATA

Account Security and Your Rights Under These Terms

These terms work alongside our privacy policy to define how we handle your account data, how long we keep transaction records, and what you can request. Your wallet history — bKash deposits, Nagad transfers, Rocket payments — is stored securely and accessible from your account statement at any time. If you want to query a record, update account details, or request a data review, the process starts with a verified support request.

Account Security

Your account is protected by OTP verification on login. Any change to your registered mobile number or wallet details requires identity confirmation before it goes through.

Transaction Records

Every bKash, Nagad and Rocket transaction is logged and visible in your account statement. If a deposit or withdrawal entry looks wrong, raise it via live chat within seven days.

Data Requests

You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your registered mobile number and a brief description of the request.

Account Closure

If you choose to close your account, submit a written request through email support. Pending wallet balances are processed to the same bKash, Nagad or Rocket number on record before closure completes.

TERMS HELP CHANNELS

How to Reach Us About These Terms

If a clause in these terms raises a question — say, how wallet limits apply to your Nagad or Rocket account, or what happens to a pending transaction during a suspension — our support team can walk you through it. Reach us before or after your deposit; we keep the same channel available for both pre-account and existing-account queries.

Team online

Live Chat

Available directly from your account dashboard. Raise a terms query, get a plain-English answer from a real agent, and keep a copy in your chat history for reference.

Email Support

Send your question to our support address shown in the account help section. Useful for detailed clause queries where you want a written response you can refer back to.

Account Help Page

The help section inside your account covers the most common terms questions — wallet verification, account status, and how disputes are logged and tracked.

Common Questions About These Terms

These are the questions we see most often when someone reads through the terms for the first time. If your question is not here, live chat is the quickest route to a direct answer.

Yes. The terms cover every wallet channel — bKash, Nagad, Rocket and bank transfer. The same rules around deposits, withdrawals and dispute windows apply regardless of which method you use.

We post the revised terms on this page and mark the update date at the top. Continuing to use your account after the revision is live means you accept the updated version. We recommend checking this page periodically.

Eligibility depends on your local law and the regions where 399beat operates. If you are unsure, check your local regulations before opening an account or making a deposit. We cannot confirm eligibility on your behalf.

Open live chat or email support within seven days of the transaction date. Provide your registered mobile number and the transaction reference shown in your account statement, and an agent will investigate.

Each account must be held and used by one person only. Using another person's bKash, Nagad or Rocket number for deposits or withdrawals breaches these terms and may result in account suspension pending review.

Send a closure request to email support from your registered address. Any remaining balance is returned to your bKash, Nagad or Rocket number on file once the request is verified and processed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.