Reference

What You Need to Know Before You Use 399beat

Access to 399beat and its account features — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible. Read through the terms here before opening an account so you know exactly where you stand.

Eligibility by local lawAccount terms apply on registrationbKash, Nagad, Rocket coveredBangladesh-region policy

Explore the Lobby Read FAQ

ACCOUNT SECURITY STANDARDS

How 399beat Handles Your Data and Account Safety

Security on 399beat is not a background feature — it is a direct part of how we handle your legal obligations to us and ours to you. Your registered mobile number, wallet details and account activity are stored under encryption. We do not share your bKash, Nagad or Rocket transaction data with third parties outside of what payment processing legally requires. You can request a summary of the data we hold, ask for corrections, or request deletion of non-essential data by contacting support with your account ID.

Data Retention

We keep account and transaction records for the period required under applicable rules. After that, non-essential data is deleted from active systems on request.

Cookie Policy

We use session and preference cookies to keep your mobile login stable across visits. You can clear these from your browser or app settings at any time.

Account Security

Login uses OTP verification tied to your registered number. If your number changes, update it through account settings before making any bKash, Nagad or Rocket transaction.

Your Right to Request Changes

Contact support to correct personal details, update your linked wallet number or request full account closure. Bring your account ID and a transaction reference to verify identity.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Account Query

If something in our terms is unclear, or you need to dispute a transaction, flag a billing error, or request account closure, our support team handles those requests through the channels below. Have your registered mobile number and any relevant transaction reference ready before you get in touch — it speeds things up considerably.

Team online

Live Chat

Reach the support team directly from inside your account dashboard. Useful for urgent legal queries or account access disputes that need a quick response.

Email Support

Send detailed legal requests, account-closure notices or policy questions by email. Attach your transaction reference for bKash, Nagad or Rocket payment disputes.

Account Help Centre

The in-app help section covers common legal questions — eligibility, account terms, payment rules and how to request a data summary or account amendment.

How Our Legal Terms Work in Practice

399beat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

399beat operates under terms that are binding from the moment you create an account. Eligibility is not automatic — it depends on your local law and whether your region is listed as supported. If you are in Bangladesh and using bKash, Nagad, or Rocket to fund

1
your account, those transactions are subject to both our platform terms and the payment network's own conditions. We do not override those external rules. Your account wallet records every deposit and withdrawal tied to your registered mobile number, and you are responsible for keeping that number
2
active and accessible. Account access disputes or payment discrepancies should be raised through our support channel with your transaction reference in hand. We retain the right to suspend or restrict accounts where we identify a mismatch between the registered details and actual payment source — for
3
example, a Nagad number that does not match the account holder's verified identity. Terms may be updated; we will notify you via your registered contact when material changes occur. Continuing to use the platform after notification counts as acceptance. If you disagree with updated terms, stop
4
using the platform and contact support to close your account in an orderly way.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions from 399beat Account Holders

These are the questions we hear most often about our legal terms, account eligibility and what your rights are when using the platform in Bangladesh. If your question is not here, contact support directly through live chat or email.

Yes. Completing a deposit via bKash, Nagad or Rocket confirms acceptance of our account terms. Review the terms before your first transaction so there are no surprises.

Access depends on your local law and whether Bangladesh is listed as a supported region at the time you try to register. We do not make eligibility promises — check local law first.

Non-essential personal data is deleted from active systems after the legally required retention period. Transaction records tied to bKash, Nagad or Rocket may be kept longer where required.

Contact support via live chat or email with your Rocket transaction reference and registered account number. Our team will trace the payment and respond with a resolution path.

We can update terms, but we notify you via your registered contact before material changes take effect. Continuing to use the account after that notification counts as acceptance.

Send your request through email support with your account ID. We will confirm your identity and provide a summary of stored data, including wallet and login records, within a reasonable timeframe.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRoulette Track InfoDhaka Hot Slots

What You Need to Know Before You Use 399beat

How 399beat Handles Your Data and Account Safety

Data Retention

Cookie Policy

Account Security

Your Right to Request Changes

Reach Us for Any Legal or Account Query

Live Chat

Email Support

Account Help Centre

Common Legal Questions from 399beat Account Holders

01 Does using bKash or Nagad to deposit mean I have accepted the platform terms?

02 Can I use 399beat if I am in Bangladesh?

03 What happens to my account data if I close my account?

04 How do I dispute a payment that went through my Rocket wallet but did not credit my account?

05 Can 399beat change its legal terms without warning?

06 How do I request a copy of the data 399beat holds on my account?

Legal

Related pages

Related pages